SERVICE & DISPATCH

• Circuit Breakers and Fuses – Verify that circuit breakers are turned on and no fuses are blown.  Since they are designed to interrupt the power to a circuit when the current flow exceeds safe levels, you may want to consult a professional regarding the reason for the power overload.
• System Air Filter – Dirty air filters can reduce air flow, performance and prevent the system from working at all. Clean filters allow the air to circulate better and help your building heat up or cool down quicker.
• Thermostat Settings –  Always verify that the thermostat settings such as date, time, system and fan settings are correct. Many modern thermostats utilize digital controls to help users set up their prefferred configurations. You can even control your unit remotely utilizing these devices.
• Ignition Problems – If your HVAC unit has trouble starting up, you may be experiencing ignition problems. Pilot lights, igniters, and certain electrical components may need to be replaced.
• Issues with Coils – Many HVAC units use coils, and these components play a large part in how the units function. If you notice that your coils seem to be corroded or at risk of breaking apart, it may be time to call in the professionals.

Our Service Department, with its team of highly skilled technicians, is committed to protecting your investment.  We offer 24/7 diagnosis and repair and Preventative Maintenance Contract Plans for all types and sizes of systems. These Plans are uniquely designed to ensure that your system is operating at peak performance many years after the installation is complete.

Our service team supports commercial buildings from Waterford to Albany, Schenectady, Troy, Saratoga Springs, Clifton Park, Latham, Colonie and the surrounding Capital Region.

When you use Alltek for Service & Maintenance you will have the advantages of:

Extended Equipment Life
Lower Energy Costs
Increased Occupant Satisfaction
Prevention of Expensive Repairs
Increased Productivity

For 24/7 Emergency Service call: (518) 238-2600

Service contract clients receive Priority Service in the event of an emergency.

Customized Preventative Maintenance Agreements for Commercial Buildings

Preventative maintenance is about more than routine service. It’s about identifying potential problems early, reducing unexpected downtime, and helping you plan ahead.

Alltek builds each preventative maintenance agreement around your facility, your equipment and your needs. Agreements typically include two to four visits per year, and the equipment covered varies by agreement.

What a visit can include
Depending on the equipment in your agreement, our technicians go well beyond a filter change:

• Replacing filters and belts as outlined in your agreement
• Inspecting motors, bearings, pulleys and moving components
• Checking amperage and voltage readings
• Inspecting electrical connections, contactors, relays and controls
• Cleaning condensate pans and drain lines
• Inspecting coils and airflow, and testing heating and cooling performance
• Noting unusual noise, vibration or signs of wear

See the work performed with Visual ROI reporting
Visual ROI reporting is how Alltek documents equipment and service activity. Depending on your agreement and the work performed, it can include technician photos and videos, equipment condition observations, equipment information and service history. It helps you see the work that was done, spot potential problems early, and make informed decisions about future maintenance.

Priority service
Preventative maintenance agreement customers receive priority service in the event of an emergency. For 24/7 emergency service call (518) 238-2600.

Request preventative maintenance pricing

Service FAQs

Q. Why is preventative maintenance important?

A. Preventive maintenance can extend the life of the system, reduce service calls and overall operating costs.

Q. Should I repair or replace my system?

A. If a system is more than 10 years old, replacement should be considered. Overall condition and performance should be taken into consideration. If a unit has been prone to frequent breakdowns, replacement may be the best option. If a unit has been maintained well and has not been prone to breakdowns, it might make sense to repair rather than replace.

Q. What happens during a preventative maintenance visit?

A. Here’s what you can expect during HVAC maintenance: belts and filter changes, motor and electrical component tests, cleaning of burners, coils and contacts, and an overall system operation check.

Q. How often are preventative maintenance visits performed?

A. Agreements typically include two to four visits per year, customized to your facility, equipment and needs.

Q. Is all of my equipment covered?

A. Coverage varies by agreement. Your agreement identifies the specific equipment included, and the scope can be adjusted to fit your building.

Q. What is Visual ROI reporting?

A. Visual ROI reporting is how Alltek documents equipment and service activity. Depending on your agreement and the work performed, it can include technician photos and videos, equipment condition observations, equipment information and service history, so you can see the work performed and make informed maintenance decisions.

Q. Do preventative maintenance customers receive priority service?

A. Yes. Preventative maintenance agreement customers receive priority service in the event of an emergency.